Thank You for taking time to review our
POLICIES
AND PROCEDURES
Grooming Policies
Dematting Fee (25$) - This is applied when a dog is severely matted and needs to be preshaved before a bath. We do this because we cannot cut wet hair. Matted hair can take hours (sometimes days) to dry. We preshave to get the bulk off then bathe, then we are able to do the groom. When we do this it is like doing two grooms. This also maybe charged if you ask us to dematt ears/tails that are severely matted and take an excessive amount of time. Please be aware, excessive matting may cause skin irritation, hematomas or discomfort due to limited blood flow as a result of the matting.
​
Special Handling Fee (25$) - This is applied when the dog is on medication, when a dog is on medication to be groomed we take extra precautions to ensure their safety. This is also applied if your dog bites or takes more than one person to safely groom.
​
Express/Emergency Fee (25$) - This is applied when you require your dog to be out by noon or before. This is also applied when we take your dog in last minute or due to an emergency (bad home haircut, forgot to make appointment before holidays, or just got in the mud!)
​​
In Season/Pregnancy Fee (25$) - If your dog is in season or pregnant we will groom her however due to extreme cautions that are necessary this fee is applied.
​​
No Show/Cancellation Policy (25$/per dog) - Appointments canceled with less than 24 hours notice will be subject to a cancellation fee of 25$ per dog. No Shows will also be subject to 25$ fee. No Show/Cancellation fees must be paid before next appointment is scheduled​
​
Late Pickup Fee (50$) - High Standards Grooming is open Tuesday-Friday 8am-6pm. We require all dogs picked up no later than 6pm. Pickup later than 6pm will result in a late pickup/boarding fee.
​
​
​
Invoice and Payment Policies
​
Payment is due at time of service. We happily accept all cash, debit/credit cards, and cashapp
​
Requests for refunds for products or services rendered will be evaluated on a case by case basis by company management and, if approved, be provided to customers via the same initial payment method.
​
Invoices will receive a 50 dollar late fee after the first 24 hours and an additional 50/weekly. Reoccurring late payments will result in no longer being able to be invoiced. Invoices left outstanding for extended periods will result in being dismissed as a client. If invoices are left unpaid for 30 days, it will be considered theft of services and treated as such.
​
​
Additional Information and Procedures
We have no kennels or cages in our facility. All dogs are in a daycare environment and are around other dogs. All of our staff is trained in dog behavior and trained to identify any issues that may arise. We do have gates and an area for small dogs as well as a dividing gate to help separate the more playful dogs from the more docile ones! ​
​
All dogs at High Standards Grooming and Boarding are vaccinated and healthy, but that there are viruses (e.g., colds, Bordetella, Conjunctivitis and Papilloma Virus) that cannot be fully vaccinated against and that in a social setting such as day care, dog may be exposed to such.
​
Boarding, interactive daycare, and grooming may cause stress to dog(s). This could lead to stress induced diarrhea/vomiting, commonly known as “stress colitis”. High Standards Grooming and Boarding is not liable for this occurrence. ​
​
If your dog requires medical attention while in the care of High Standards Grooming and Boarding, you agree to allow High Standards Grooming and Boarding staff to transport your dog to the veterinarian and be solely responsible for the payment of all medical bills for your dog and you release High Standards Grooming and Boarding, its officers and employees from any and all responsibility for, or claims, damages, debts, resulting from such medical care, including but not limited to, transportation to/from the veterinarian clinic and choice of veterinarian or animal hospital.
​
Dogs that are left in our care over 30 days with no payment are subject to owner surrender
​​​​​
By utilizing our services or conducting business with us, you explicitly agree to be bound by all terms and conditions outlined here on our website.